Reference

What You Agree To When You Use bh99

These terms set out the rules that apply to your bh99 account — how it works, what we expect from you, and what you can expect from us.

Account eligibility rulesbKash, Nagad, Rocket payment conditionsWallet and withdrawal termsAccount suspension policyJurisdiction-dependent access
bh99 What You Agree To When You Use bh99
HOW WE HANDLE THIS

Account Security and Terms Enforcement

Wallet Verification

When you withdraw to bKash, Nagad, or Rocket, we confirm the wallet belongs to the account holder. This step protects your funds and keeps your account secure against unauthorised access.

Account Data Retention

We keep your account data for as long as your account is active and for a period after closure as required by applicable rules. You can request details about what we hold by contacting support.

Terms Updates

When these terms change, we post the updated version here with a revised date at the top. Continuing to use your account after a change takes effect means you accept the updated terms.

Requesting Account Changes

To close your account or request a correction to your account details, contact support via live chat or email. We action confirmed requests within a reasonable period and confirm the outcome in writing.

TERMS CONTACT PATHS

Reach Us About These Terms

Live Chat Open the chat widget from any page on bh99 to ask about a specific clause, an account action, or a wallet verification step. Our team handles terms queries in English.
Email Support Send a written query to our support address if you need a record of the exchange. Reference your account ID and the clause you are asking about so we can respond without delays.
Account Help Centre The help section inside your bh99 account lists answers to common terms questions — covering bKash, Nagad, Rocket payment rules and account eligibility in one place.

Common Questions About These Terms

These terms apply to anyone who opens or uses a bh99 account. Whether access is lawful in your region depends on local law — check this before you proceed.

We post any update on this page with a clear revision date. Using your account after the change is posted means you accept the new version. We aim to give reasonable notice for material changes.

Deposits and withdrawals must come from a wallet registered in your name. Using another person's bKash, Nagad, or Rocket account breaches these terms and may result in funds being held.

Contact our support team via live chat or email with your account ID and a closure request. We confirm the action and let you know the timeline for any remaining wallet balance.

No. Each person may hold one account only. Duplicate accounts breach these terms and may lead to both accounts being closed, with balances reviewed under our policy.

Withdrawal conditions for Rocket, Nagad, and bKash are shown in the cashier section of your account. The general framework is set out in these terms; the cashier screen shows live limits.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.