Reference

How bh99 Handles Your Personal Information

Your account details, mobile wallet identifiers and device activity are collected only to keep your bh99 experience running smoothly — nothing is shared without a clear purpose.

bKash, Nagad, Rocket wallet data protectedAccount security at every loginYour right to access or delete dataNo third-party data salesBangladesh-relevant legal context

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REACH OUR TEAM

How to Contact Us About Your Privacy

If you want to review the data we hold on your account, request a correction or ask us to delete specific records, our support team is the right place to start. You can reach us through live chat inside your account dashboard, by email at the address listed in your account settings, or through our social channels. When you make a data request, have your registered mobile number ready — this is how we verify your identity before making any changes to your account records.

DATA HANDLING PRACTICES

How We Protect and Manage Your Account Data

Your account data sits behind SSL encryption at the connection layer, and our internal access controls mean only the teams that need your records — account verification, payment processing, fraud detection — can view them. Data retention periods vary by record type: transaction logs tied to bKash, Nagad or Rocket deposits are kept for as long as required by our operational and legal obligations, then deleted. You can request a copy of what we hold, ask for corrections or ask for deletion of non-essential records by contacting support with your registered mobile number as verification.

SSL Data Encryption

Every connection between your device and our servers runs over SSL. Your login credentials, wallet references and session tokens are never transmitted in plain text.

Wallet Data Limits

We store only the wallet identifiers and transaction references needed to process your bKash, Nagad or Rocket payments — not full wallet credentials or PIN data.

Account Access Logs

Every login to your bh99 account is logged with a device identifier and session timestamp. You can review recent account activity from your profile settings at any time.

Data Retention and Deletion

Non-essential data is deleted after its operational purpose ends. Transaction records tied to local payment rails are retained for the period required, then purged from active systems.

What This Privacy Policy Covers and Why It Applies to You

bh99 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account on bh99, we collect the information needed to operate your account — your registered mobile number, the wallet type you use (bKash, Nagad or Rocket), transaction records tied to your account, and the device identifiers linked to each session. We use

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this data strictly to process deposits, verify withdrawals, respond to account queries and maintain session continuity across your devices. We do not sell your personal data to third parties, and we do not share it with advertising networks. Data shared with payment processors — such as
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the mobile wallet operators behind bKash, Nagad and Rocket — is limited to what those processors need to complete a transaction. Your IP address and device type are logged to detect unusual account activity and protect your wallet from unauthorised access. Cookies and similar tracking tools
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are used to remember your session state and to keep your lobby preferences consistent between visits. You can clear cookies through your browser or device settings at any time, though some account features may not work as expected without them. This policy applies to all account
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holders in Bangladesh where access is permitted under local law and eligible regions. If local law in your jurisdiction restricts access to platforms of this type, this policy does not override that restriction.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Your Privacy on bh99

These are the privacy questions we get asked most often. If your question is not covered here, reach out through live chat or email from your account settings page.

We collect your registered mobile number, chosen payment method (bKash, Nagad or Rocket), device identifiers and session activity. This is what we need to operate your account and process transactions.

Wallet identifiers are shared only with the payment processor completing your transaction. We do not share wallet data with advertisers, data brokers or any unrelated third party.

Contact our support team via live chat or the email address in your account settings. Verify your identity with your registered mobile number and we will action your request.

You can request deletion of non-essential data at any time. Some records — such as transaction logs tied to Rocket or Nagad payments — are retained for the period our operations require, then removed.

Cookies keep your session active and remember your lobby preferences between visits. Clearing them logs you out and resets preferences, but your account data and wallet history are stored server-side and remain intact.

This policy applies to account holders where access is permitted under local law and eligible regions. If your jurisdiction restricts platforms of this type, eligibility depends entirely on your local legal position.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal AccountRegister InfoTerms & Conditions

How bh99 Handles Your Personal Information

How to Contact Us About Your Privacy

How We Protect and Manage Your Account Data

Common Questions About Your Privacy on bh99

01 What personal data does bh99 collect when I open an account?

02 Does bh99 share my bKash or Nagad wallet details with anyone?

03 How do I request a copy of the data bh99 holds on my account?

04 Can I ask bh99 to delete my account data?

05 How does bh99 use cookies and what happens if I clear them?

06 Does this privacy policy apply to me if I access bh99 from Bangladesh?

Privacy Policy

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